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Shipping Policy

NOTES:

To Canada Customers:

Affected by the strike, it is estimated that 12 million packages in the system have been delayed.

Canada Post stated that it will not accept or pick up new packages or mail before Thursday, December 19, 2024.

In order to focus on clearing the existing packages in the system.

Delivery delays are expected to continue until the end of 2024 OR January 2025.


1. Order Processing: The amount of time it takes for us to prepare your order for shipping. This typically takes 1 to 2 days; however, it may take a longer time due to order surge.

2. Delivery time: The amount of time it takes to receive your order after your order has been shipped. Delivery times can vary depending on your location and shipping methods. Please check the details below.

3. Direct Line delivery and Express delivery if your order reaches a certain amount, check the details below.

4. Direct Line delivery and express delivery have specific tracking information and can be tracked through the “My Order” section in your account or “Order Status” on the top of the unokea website. 

5. Delivery Time: Normal Shipping time is 12-15 working days.

6. All delivery time refers to working days, excluding weekends and holidays.