Frequently asked questions
Account
How do I create my account on unokea?
To create a customer's account, please go here. Fill in the required information: your First Name, your Last Name, e-mail address, and then set a password. Finally, please select the 'Register' button located below the registration form.
Is my personal information safe?
Unokea respects your privacy, therefore, the database of users is protected by law. Those personal data are specifically properly protected and secured from unauthorized access. Also, we will never distribute any of your personal information submitted to our website. Please read more about Privacy Policy here.
I forgot my password. How can I log in?
Go to your login page here and click "Forgot your password?". We will send you a retrieval email with further instructions. Make sure to check your spam folder too.
Order
How can I pay for an order?
You can pay with your credit card (AX, VI, CA or Discover) or via PayPal, Google Pay or Apple Pay. Payments are made in USD, EUR, GBP, DKK, SEK, CHF. If your local currency is other than mentioned above, please check the currency that you will be charged with by adding a tin sign to the cart. Remember that your bank will convert the amount to your local currency at its rate of exchange.
Will I receive my confirmation e-mail?
Once you place an order, we will send a confirmation email to the email address you used to place the order. If you cannot find your order confirmation, please check your spam folder to make sure it is not missing.
If you still can't find it, please send an email to "[email protected]" to contact our customer service staff.
How to use a discount code?
In order to use a discount code, you just need to enter the code in the box located below the order details in the cart. Please make sure to enter the discount code before checking out. We wouldn't want you to miss out on saving a few extra bucks!
Can I change or add another item to my order?
After the order has been paid, unfortunately no changes can be made. The only solution is to contact our customer service within 12 hours and inform you of the product to be replaced. Our staff will reply as soon as possible and complete your request. If it takes too long and the order package has been dispatched, please understand us, we cannot change it. Please contact us as soon as possible.
Can I order a tin sign with my own image?
Yes, there is such a possibility. We support customers to customize their own tin sign, you can click here to upload your picture, please provide high-definition pictures to ensure that the final effect of the product will be better.
Can I request a specific or larger size of a tin sign?
We are afraid that we are not capable of printing custom sizes.
Sorry Due to the limitation of the production process, we can only print tin signs in the sizes below:
Car plate license is 30/15cm (11.81”/5.91”)
Small tin sign is 20/30cm (7.87"/11.81)
Large tin sign is 30/40cm (11.81"/15.75")
Round shape is 30/30cm (11.81"/11.81")
Square shape is 30/30cm (11.81"/11.81")
Arrow shape is 45/16cm (17.72"/6.30")
Shield shape is 30/30cm (11.81"/11.81")
Will there be any customs fee applied to my order?
Depending on the destination, there is a possibility of an additional duty fee. Its amount depends on the country's specific regulations. Any costs related to customs duties shall be paid by the buyer.
Why is my payment not successful?
We are sorry to hear that your payment didn't go through. The most common reason tends to be that some banks have some restrictions on foreign payments so we would suggest contacting your bank for more details. If you don't think it is a bank issue, please contact our customer service at [email protected] so that we can help.
Is payment on your website secure?
We confirm that payment on our website is secure and encrypted.
Giveaway
How to get a free product?
Click here to get a Free Gift, just place an order directly.
Free shipping?
Due to the high cost of international logistics, the gift itself has no profit, so our gift value is not entitled to free shipping.
How do I pay for the giveaway?
You can pay by credit card (AX, VI, CA or Discover) or via PayPal. Just pay as normal.
Shipping
What countries do you ship to?
We ship to Canada, Mexico, United States, New Zealand, Australia, Belgium, Denmark, France, Germany, Italy, Portugal, Spain, Sweden, United Kingdom, Iceland, Norway, Switzerland, Albania, Andorra, Austria, Belarus, Bulgaria, Croatia, Cyprus, Czech Republic Republic, Estonia, Finland, Jersey, Latvia, Luxembourg, Moldova, Romania, Russia, San Marino, Serbia, Slovenia, Ukraine, Ireland, Vatican, Netherlands, Slovakia, Hungary, Poland, Aland Islands, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greece, Guernsey, Isle of Man, Liechtenstein, Lithuania, Macedonia, Monaco, Montenegro, Svalbard and Jan Martin, Malta.
How can I check the status of my order?
Our bot to the rescue! Please prepare your order number and e-mail address used to place it and try our fellow bot here.
What should I do if I receive a damaged platter?
We're sorry that your tin sign is defective! If you receive a package that is visibly damaged, be sure to check its contents. If you happen to find damage after delivery, please contact us at the email address you used to place your order and send us some photos of the tin sign you received and the box at [email protected]kea.com so we can help.
What happens if my package is missing some of Displates I ordered?
We are sorry that you received an incomplete order! Please contact us here from the e-mail address used to place your order and send us some photos of the items received so that we can help. Please make sure you mention in your message if the box was damaged.
What happens if my package is marked as signed but I didn't receive it?
We are sorry to hear that you didn't receive your package! ☹ Please contact us here from the e-mail address used to place your order so that we will contact the shipping company on your behalf to resolve the issue as soon as possible.
What is the estimated time of delivery?
The estimated time of delivery depends on the manufacturing process, as well as shipping and handling. To check the estimated time of delivery, just pick one of your favorite Displates and add it to the cart. You may also check it out here.
What are the shipping costs?
Our shipping rates depend on the total package weight, shipping country and fuel costs.
To check exact shipping rates, all you need to do is add your favorite tin logo to the cart.
Which shipping companies do you use?
All packages are securely packed and dispatched according to the shipping country by a large international shipping and delivery company.
Where do you ship from?
We ship our Displates from China.
Do you have an expedited shipping option at an additional fee?
Unfortunately, we don't currently provide the option to pay extra for expedited delivery. However, rest assured that we're working around the clock to ship all the packages in a timely manner and remember: Vintage tin signs are worth waiting for.
Returns
What is your return policy?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Can I return a custom Displate?
As per our policy, the custom prints are not eligible for a refund. Please check out our return policy here.
Can I exchange any of your products?
Unfortunately, there is no possibility to exchange a purchased Displate.
I have returned my order. When do I receive a refund?
After receiving your package, we will contact you to confirm that your order has been cancelled. Your refund should be finalized within 14 days of receiving the package but we will do our best to do it asap.
If you encounter any problems, please do not hesitate to contact our customer service at [email protected]
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